Advice regarding physical environment
Consider establishing rooms dedicated for video consultations to make sure the dialogue can take place with respect to the patients' privacy and in order to protect sensitive information.
Avoid open offices
Avoid sitting in an open office environment. Noise and traffic in the background (within the camera angle) distracts the conversation.
Better sound using headphones with microphone
Use of headphones with a microphone gives significantly better sound quality and may prevent unauthorized persons listening to the conversation. Also make sure there is no traffic in and out of the room.
Think about lighting and lighting effect
Make sure there is good lighting in the room, so that the image is sharp. Be aware of direct sunlight, because it affects the quality of the video image. Test the lighting effect in different weather. Turn the camera/monitor away from direct sunlight or pull the curtains.
Clean up
Think about the appearance of the room. If it's messy or there are many personal items in the image, it may seem distracting and unprofessional.
Remember ’occupied’ sign
Put an 'occupied' sign on the door to the room where the video consultation takes place. Also put a sign on the wall in the background that shows which organization you belong to (for example, the logo of your hospital).